FAQ

General FAQs

What is M Galleré’s hours of operation?

Monday through Friday, 8am to 5pm EST.

Is the M Galleré closed on Federal Holidays?
Yes. We are closed on 11 Federal Holidays:

1. New Year’s Day
2. Martin Luther King, Jr. Day
3. President’s Day
4. Memorial Day
5. Juneteenth
6. Independence Day
7. Labor Day
8. Indigenous People’s Day (also observed as Columbus Day)
9. Veterans Day
10. Thanksgiving Day
11. Christmas Day

Is 24/7, after-hours access available?
No, not at this time.
Can I sign up for a tour?
Yes, let’s get your tour on the M Galleré calendar! Navigate to the “Click here to schedule a tour” at the M Galleré location. We look forward to having you at the M Galleré.
What is the M Galleré Guest Access Policy for members?
In an effort to create the most productive and valuable environment for M Galleré members, our Guest policy as follows:

If you have reserved a private office or a conference room with the M Galleré, you may host guests in connection within the booking portal, provided that you do not exceed capacity at any time.

A private office is allowed up to two guests.
A conference room is allowed up to six guests.

Members should have the ability to pre-register their guests before arrival to optimize their experience. As a member, you are responsible for all actions conducted by your guests. Guests are not allowed in the building if the member is not there to meet them.

What are your parking terms?

The parking terms at the building premises shall be as follows:

  1. Vehicles must be parked in designated spots only and any unauthorized vehicles will be towed at the owner’s expense.
  2. Overnight parking is not permitted without prior approval from the property manager.
  3. Any vehicles found in violation of these terms may be subject to fines or other penalties.
  4. The property manager reserves the right to make exceptions on a case-by-case basis for special circumstances regarding parking.
  5. Any vehicles causing obstructions or blocking access to other vehicles will be subject to immediate towing.
  6. Lessee is responsible for ensuring their staff, guests, or visitors comply with the parking regulations to avoid any penalties or fines.
  7. Any vehicles found in violation of the parking regulations may be subject to fines or towing.

Failure to adhere to the parking terms may result in consequences, including potential lease termination.

What is M Galleré’s dog policy?
The M Galleré loves our member’s dogs, but we do not permit animals in our building unless they are service dogs. Under the State law of Georgia and the Americans with Disabilities Act (ADA), people with disabilities have the right to bring their service animals to all public accommodations.

If you fall into this category, please read the following:

1. Members must provide vaccination papers and service dog paperwork when bringing a dog onto the M Galleré office space.
2. Submit your pet documentation in a support ticket, and the Property Manager will keep the paperwork on file.
3. Dogs must be house broken.
4. Dogs are only permitted only in the private offices and not in in the conference rooms. Dogs are not allowed to roam around unsupervised. Dogs must be leashed at all times.
5. If a dog is being disruptive, noisy, or destructive in any way, the M Galleré staff can ask the member to remove the dog from the space.

What security measures are in place, such as surveillance cameras, secure entry, or on-site staff during operating hours?
At the M Galleré, security is a top priority, ensuring a safe environment for all members. The offices are private and lockable with our smart lock system with 24/7 access for members, providing both security and flexibility. Additionally, staff is present on-site from 8 AM to 5 PM, Monday through Friday, to assist and monitor the premises. Importantly, to prevent unauthorized or unexpected visitors, all guests must be registered in the member portal at least an hour before their arrival. This policy helps maintain a secure and familiar environment for all members.

Membership Questions

If I am not a member, can I work from your space for just a day?

Absolutely! We’d love to have you. Guests may purchase an Hourly Pass for $150, which includes a regular office space. The small conference room is $250 per hour and the large conference room is $350 per hour.

Hourly passes can be purchased here in advance or day in our workplace. Come join us and experience our productive and design-enhanced workspace!

How do I become a member?

The process is simple! Determine which membership fits your needs and sign up directly from our Membership Page. Click here to get started!

What is your membership cancellation policy?

Please be advised that the M Galleré cancellation policy will apply to short-term rentals offered on an hourly or daily basis. Our cancellation policy does not apply to the rental provided on a monthly or yearly basis.

We acknowledge the possibility of changes in plans and therefore provide a cancellation policy that allows for flexibility. Kindly inform us of your decision to cancel your booking within a twelve (12) hour window from the time you made the booking in order to avoid cancellation charges and to receive a complete refund.

Cancellation requests submitted more than twelve (12) hours after the booking will result in cancellation charges.

Do I have to be a member to have a mailbox?

Yes. Mailboxes are included with the membership, and they cost $150 per month for a 3-, 6-, or 12-month term.

What is the Care and Use of Premises policy at the M Galleré?

1. The Lessee will obey all rules and regulations of the M Galleré regarding the use and care of the leased space provided at the premises, and other common facilitates that are provided for the use of the Lessee in and around the Premises.
2. The Lessee will promptly notify the M Galleré of any damage, or of any situation that may significantly interfere with the normal use of the Premises.
3. The Lessee will not make (or allow to be made) any noise or nuisance which, in the reasonable opinion of the M Galleré, disturbs the comfort or convenience of others.
4. The Lessee will dispose of its trash in a timely, tidy, proper, and sanitary manner.
5. The Lessee will not engage in any illegal trade or activity on or about the Premises.
6. The M Galleré and the Lessee will comply with standards of health, sanitation, fire, and safety as required by law.

What is the M Galleré Wi-Fi policy?

The M Galleré provides wireless access to members via the M Galleré WI-FI network. This secure wireless network is available throughout the building.

Guests can utilize our M Galleré Guest network*

Users share the Internet bandwidth at the M Galleré location. Our reliable, high-speed internet connections allow our members and guest to perform standard tasks without issue. Network speed will vary based on your device configuration, location, compression, network congestion and other factors.

You are solely responsible for any devices, software, or other materials necessary for use of the connection.

Who do I reach out too if I need further assistance when it comes to general handy man services, technical or other requests?

If you have any questions related to maintenance work or other general requests, please submit a support request ticket. Once the ticket has been submitted, the property manager will respond to you within 24 hours.

What is the M Galleré refrigerator policy?

The M Galleré refrigerator operates at a temperature of under 5 (five) degrees per our food safety standard operating procedure.

The refrigerator is cleared out weekly *to keep the fridge fresh, organized, and spacious for the following week.
*3pm EST on Fridays.

Any item that is left in the refrigerator without a note after this time will be removed, including the container.

If you would like to leave something in the refrigerator over the weekend, please attach a sticky note stating to keep in the fridge along with your first and last name.

What is the cleaning schedule for the office spaces or conference rooms?
The M Galleré aims to maintain a rigorous cleaning schedule, with a cleaning crew regularly sanitizing high-contact areas and shared facilities using EPA-approved disinfectants. Our credo is to ensure a clean and safe environment for all members and guests.

Meeting Room Questions

I am not a member. How do I reserve a room?

You can book a room of any size throughout our website.

If you’re not quite ready to book and would love to hear more about availability, pricing, and all other meeting inquiries, please submit a meeting room request or send us an email at info@mgallere.com

What technology do you offer in an office/conference room?

Every office room is equipped with a modern desk and office chair with 2 office chairs on the opposite side, business class Wi-Fi and a wireless printer.

Every conference room is equipped with a wood slab modern table, office chairs, HD/LED screen, HD display, business class Wi-Fi and conference phone.

What is your meeting room cancellation policy?

All cancellation requests must be made solely in written form to the email address of M Galleré available on the website. No verbal cancellation requests from the renter will be entertained by M Galleré. Please include your full name, booking reference number, and reason for cancellation in the email. Once received, we will process your request within 3 to 5 business days and confirm the cancellation via email.

Please pay attention to the following schedule when it comes to cancellation requests below:

  1. If a cancellation request is submitted more than seventy-two (72) hours prior to the scheduled booking, a cancellation fee of twenty-five percent (25%) of the total booking cost will be charged. The renter will receive a reimbursement of seventy-five percent (75%) booking cost.
  2. If a cancellation request is submitted less than seventy-two (72) hours and before forty-eight (48) hours prior to the scheduled booking, a cancellation fee of fifty percent (50%) of the total booking cost will be charged. The renter will receive a reimbursement of fifty percent (50%) booking cost.
  3. If a cancellation request is submitted less than forty-eight (48) hours and twenty-four (24) hours prior to the scheduled booking, a cancellation fee of seventy-five (75%) of the total booking cost will be charged. The renter will receive a reimbursement of twenty-five percent (25%) of the booking cost.
  4. If a cancellation request is submitted less than twenty-four (24) hours prior to the scheduled booking, a cancellation fee of hundred percent (100%) of the total booking cost will be charged. The renter will not be entitled to receive any refund amount.